What is VoIP?
MPINGI works on a technology called VoIP (Voice over Internet Protocol). VoIP enables the transmission of voice data over the Internet using a voice adapter. By utilizing the power of the Internet, rather than the traditional phone network, MPINGI can deliver more powerful features and greater cost savings.

Can I change My MPINGI phone numbers?
Yes. Please contact Customer Support to change a MPINGI phone number (at no cost).

Do I need a Broadband Connection to use MPINGI?
Yes. You can use DSL or Cable, but you must have a high-speed connection to use MPINGI Service. Your modem speed needs to be at least 100 kbps upstream and downstream to use MPINGI Service.

Do I need a computer to use your service?
No. MPINGI Service operates independently of the computer. You do need a broadband connection - either cable or DSL. MPINGI is easy to install and once you have it installed; all you will need to do is pick up the handset and talk as you would normally.

How do I make and receive calls?
Just like you would on any normal telephone. If the number you are calling has the same area code as your MPINGI Household Number, all you need to do is dial the last 7 digits of the number. Add the area code for calls outside your area. You dont need to dial "1" for long distance calls, but if you dial a "1" out of habit, your call will still go through. In turn, when you hear your phone ring, pick up the receiver and start talking, same as always.

Can I work on my computer and talk on the phone at the same time?
Yes. MPINGI Service works independent of your computer, so you can make and receive calls while surfing the web.

When calling other parties, do they also need to use MPINGI Service or some other type of VoIP service?
No, when you call using MPINGI Service you can use your phone just like you always have - pick it up, dial anyone, anywhere and start talking!

How does the sound quality compare to my current phone?
You'll find the quality is typically better than a cell phone and usually as good as a landline. You may experience some hiccups in sound quality if your broadband connection is running slowly or if your bandwidth is stretched with additional data (sending or receiving files from your PC at the same time). Three-way calling may also cause some disruptions if your modem speed is less than 180 kbps.

Can I use my traditional phone service if I sign up for MPINGI Service?
Yes. Your regular phone service is not affected by MPINGI Service. MPINGI Service operates through your broadband connection and does not interfere with your regular phone service. However, once you realize the great value and savings from MPINGI, you may want to downgrade your traditional plan to something less expensive or do away with traditional service all together.

Will my dial-up connection work with MPINGI Service?
No, you will need a broadband or high-speed Internet connection. To deliver good voice quality, MPINGI service needs about 100 kbps of bandwidth, whereas the best that Dial-up can deliver is about 64 kbps.

How easy is it to install MPINGI Service?
Installing MPINGI Service is very simple. If you have a cable modem attached to either your computer or a router, you can have MPINGI Service up and running in about 15 minutes. If you're installing MPINGI Service using DSL or have special requirements, your installation may involve a few added steps, but it is still relatively easy. If you have any questions or difficulties, you can always get help by contacting our MPINGI Customer Support.

Step 1: Install MPINGI Adapter
To install the MPINGI adapter, follow the instructions below.

From the rear of the MPINGI phone adapter:
• Insert a standard RJ-45 Ethernet cable (included) into the LAN port
• Insert the power adapter cable into the 5V power adapter cable receptacle. Ensure that the power adapter jack is snugly attached to the MPINGI phone adapter
• Insert a standard RJ-11 telephone cable into the phone port
• Connect the other end of the cable to an analog telephone
• Wait for 20 seconds and you can start making phone calls
  
  Note: Do not connect the RJ-11 from adapter to the wall jack. Connect the power adapter directly on to the supply on the wall or extension box.

Step 2: Make Or Receive Calls
Making calls

Ensure the PWR light is on or blinking, pick up the phone and make your phone call as you normally do
• Domestic: Dial 1 + Area Code before any number in the U.S. or Canada, including all local and long distance numbers e.g., calls to NYC, USA, please dial 1-212-xxx-xxxx
• International: Dial 011 + Country Code + Phone Number for all international calls. e.g., calls to Mumbai, India, please dial
  011-91-22-xxxx-xxxx
• On-Net calling: To call within the MPINGI network, dial MPINGI numbers directly e.g.,if your family or friends also use the MPINGI phone service, just dial his or her number even if they are in a different country. It’s free! It’s on us. Note that if you dial 1 + Area Code + Phone Number, the system will treat it as a regular call and the minutes will be deducted from your available minutes

Receiving calls
When it rings, just pick up your handset like you usually do


FEATURES

• Voicemail
  How to set up Greeting and Voicemail using phone
  
  • Press 7778 to access your Voicemail
  • Press 0 to access mail box options
  • Press 1 to record your ‘not available’ message
  • Press 2 to record your busy message
  • Press 3 to record your name
  • Follow the instructions to manage your Voicemail account
    
    
  Using Internet
  • Go to http://www.mpingi.com/my_mpingi.php
  • Use your Online ID and Password to log in
  • Select the Voicemail from the menu bar
  • Follow the instructions to manage your Voicemail account
    
    
  Using E-mail
  • To set up your email to receive your Voicemail, follow the steps
  • Go to http://www.mpingi.com/my_mpingi.php
  • Use your Online ID and Password to log in
  • Select Voicemail from the menu bar
  • Fill in your email account and check the box “Attach Voicemail to email?”
  • You will start to get your Voicemail by email
    
    
  Three-Way Calling
  • Pick up the handset and listen for the dial tone
  • Dial your 1 party. Once you get connected, ask her or him to stay on line
  • Press the switch hook or flash button on your phone and put the 1^st party on hold
  • Listen for the dial tone and dial *23 then dial the 2^nd party
  • After the 2^nd party is connected, press the switch hook or flash button again and you’ll all be connected
  • If one of the callers you called hangs up during your call, you and the remaining caller stay connected. If you initiated the call and you are the first to hang up, all three callers are disconnected
  
  
  On-Net Calling
  • Dial MPINGI on-net numbers directly
    
    
  Call Transfer
  • Press the switch hook or flash button on your MPINGI phone and place your party on hold
  • Press *87 and dial the number you want the call transferred to
  • The call is transferred when the number is entered. You will hear a confirmation tone followed by regular dial tone
    
    
  Caller ID
  • To block Caller ID for all subsequent calls, pick up the handset, listen for the dial tone and press *30
  • To send Caller ID for all subsequent calls, pick up the handset, listen for the dial tone and press *31
  • To block Caller ID for each call, pick up the handset, listen for the dial tone and press *67.
  • To send Caller ID for each call, pick up the handset, listen for the dial tone and press *82
    
    
  Call Forwarding
  Using Phone - Activate Forward - All
  • Pick up the handset and listen for the dial tone
  • Press *72 + 1 + Area Code + Phone Number + #. Listen for the dial tone and hang up
  • To deactivate Forward - All, pick up the handset and listen for the dial tone
  • Press *73 and hang up
    
    
  Activate Forward - Busy
  • Pick up the handset and listen for the dial tone
  • Press *90 + 1 + Area Code + Phone Number + #. Listen for the dial tone and hang up
  • To deactivate Forward - Busy, pick up the handset and listen for the dial tone. Press *91 and hang up
  
  
  Activate Forward - No Answer
  • Pick up the handset and listen for the dial tone
  • Press*92 + 1 + Area Code + Phone Number + # . Listen for the dial tone and hang up
  • To deactivate Forward - No Answer, pick up the handset and listen for the dial tone. Press *93 and hang up
    
    
  Using Internet
  • Go to http://www.mpingi.com/my_mpingi.php
  • Use your Online ID and Password to log in
  • Select Forward from the menu bar
  • Follow the instructions to manage your call forwarding
  
  
  Call Waiting
  Disable Call Waiting
  • If you want to disable call waiting for the length of one call, lift the receiver, listen for dial tone and dial *70. To enable call waiting per call, dial *71
  • If you want to disable call waiting for a definite period of time, lift the receiver, listen for dial tone, and dial *50. To enable call waiting per call, dial *51

Is there a difference between using DSL or a Cable modem when using MPINGI Service?
Both DSL and cable modem services provide sufficient broadband bandwidth to support MPINGI Service. As long as your speed is above 100 kbps, your modem will support MPINGI Service. If you want to transfer an existing phone number to MPINGI, you should be using Cable high-speed service. DSL service typically requires you to keep your phone number active with the DSL carrier.

Do I need a router for my MPINGI Service?
If you received your equipment directly from MPINGI, you may not need a router.

Can I use my current telephone equipment with MPINGI Service?
Yes, if it is a touch-tone phone and can be plugged into the MPINGI ATA.

Why can't I receive inbound calls immediately after installation?
In some areas, inbound calling is not available up to 10 days after you have received your equipment. This delay is due to the time it takes to activate your new phone number.

What are all the costs associated with MPINGI Service?

MPINGI Service Package

	Freedom	American	Economy
Plan Fee	$34.95	$24.95	$15.95
Activation Fee	$34.95	$34.95	$34.95
Shipping Regular	$  9.95	$  9.95	$  9.95
Shipping Overnight	$19.95	$19.95	$19.95
Regulatory Recovery Fee	$  0.99	$  0.99	$  0.99
911 Activation Fee	$  0.99	$  0.99	$  0.99

How do I sign up for MPINGI Service?
You can sign up for MPINGI service online. Or if you would rather speak to a representative who will walk you through the online sign up process, contact MPINGI Customer Support.

Can I use a fax machine with MPINGI Service?
Depending on your equipment, a fax machine may work with MPINGI Service. The vast majority of current consumer grade fax machines and the increasingly popular all-in-one printer/fax/scanner machines available via national retailers provide a consistent level of service. Look for Fax Transmission Speeds described in terms like "G3 compatible" (avoid "Super G3"), "sends 1 page per 6 seconds" or "modem speed at 9,600 bps or 14,400 bps" (sometimes shown as 14.4kbps). If your fax machine package indicates this level of performance, you could use it to fax via MPINGI. Remember, your fax reliability may vary depending on the speed of your broadband connection and some fax machines may not be compatible with the ATA provided.

Can I get a phone number from another area or city?
Yes, you can get a MPINGI Anywhere Number. An Anywhere Number allows you to choose a number with an area code outside your local calling area. During sign-up, you are given a choice of nationwide area codes.

Can I get a phone number from another country?
Sure you can. Currently the following countries phone numbers are available. Since we have limited quantity of numbers available, the country you are looking for may not be available.

Countries where numbers are available

AMERICAS	EUROPE
* ARGENTINA     * BRAZIL     * CANADA     * CHILE     * GUATEMALA     * MEXICO     * PERU     * UNITED STATES	* BELGIUM     * BULGARIA     * CYPRUS     * CZECH REPUBLIC     * DENMARK     * ESTONIA     * FINLAND     * FRANCE     * GERMANY     * HUNGARY     * IRELAND     * ISRAEL     * ITALY     * LATVIA     * LITHUANIA     * LUXEMBOURG	* NETHERLANDS     * NORWAY     * POLAND     * PORTUGAL     * ROMANIA     * SPAIN     * SWEDEN     * SWITZERLAND     * TURKEY     * UNITED KINGDOM
ASIA PACIFIC
* AUSTRALIA     * JAPAN     * NEW ZEALAND     * SINGAPORE     * PAKISTAN

What happens to my service if I move?
As long as you move within the MPINGI Service area, you can take your equipment with you and keep on calling. Just remember: E911 is only provided within the MPINGI Service area, and you MUST update your new location for E911 to function properly. Call MPINGI Customer Support to make a change to your home address.

How do I make an International Call from my MPINGI phone?
Make international calls just like always. With MPINGI Service great international rates are automatically included. You don't need to pay an extra fee or sign up for a special international plan.

International dialing with MPINGI works just like traditional phone service. First, dial the international prefix (IDD prefix). This is the code required to dial a call FROM your location TO another country. To call out of the United States, this code is 011. Next, you must dial the country code for the country you are calling. These codes and the international rates can be found in the International Call Rates page. Lastly, dial the city/area code and number associated with the place or person you are trying to reach.

Dialing from the U.S.: Dial 011 + (country code) + (city/area code) + (number)

Does MPINGI provide 911 (emergency dialing) service?
MPINGI provides Enhanced 911 service at no extra charge. The safety of our customers is important, and we have built a network that supports the most sophisticated 911 technology available to the VoIP industry.

With Enhanced 911, your call is routed to the Public Safety Answering Point (PSAP) supporting the service address you registered with your account. The emergency operator receives the name, address, and origination phone number of the caller. With this service, the caller does not need to verbally give their location to the operator.

While Enhanced 911 is the most advanced form of Emergency Dialing Service available, there are some limitations when it is provided by a VoIP provider such as MPINGI. Therefore, you should always have an alternate means of accessing emergency service.

How does MPINGI's ability to deliver 911 differ from traditional phone service?
The greatest difference between MPINGI E911 service and traditional E911 service is MPINGI's reliance upon a functioning adapter and full power to your house. Electrical power outages and disruptions to your high-speed service connection will deactivate your MPINGI Service, and you will be unable to complete 911 calls through MPINGI.

Also, you must select a Household (primary) Number that is associated with your Service Address otherwise E911 service will not be available. Calls to 911 service route to the appropriate emergency administrator based on the telephone number you have chosen and the geographic location that you have provided to MPINGI. E911 must be available in your area for MPINGI to offer you this service.

What is 911 Dialing ?
With 911 dialing, the emergency operator receives the name, address, and origination phone number of the caller. This is the type of Emergency Service that is provided by traditional local phone service and also provided by MPINGI. Some people like to refer to it as "real 911". This just means that MPINGI's E911 functions like traditional E911, routing to the same Emergency Call Centers and providing the same level of identification support. However, please remember that there are serious limitations associated with 911 service provided by MPINGI, and you should always maintain an alternate means of accessing emergency service.

What must I do to activate Emergency Dialing with MPINGI?
MPINGI will activate Emergency Dialing automatically for you as part of your service. You do not need to take any extra steps outside of the ordering process for Emergency Dialing to be activated on your MPINGI account.

When will Emergency Dialing be activated on my MPINGI phones?
In most cases, your 911 service should function properly soon after you activate your MPINGI Service, but in some cases it could take up to 30 days to ensure that 911 calls are being routed with the correct address information to the emergency dispatch center that serves your location. During this period, you may have to provide your name and address information to the emergency operator who answers an E911 call.

What happens to my Emergency Dialing service if I travel or move with my MPINGI equipment?
MPINGI Service is portable to any location with broadband Internet access. If you travel, you can take your MPINGI equipment with you and your service will work in any location with broadband Internet access. However, do NOT dial 911 whenever using your MPINGI equipment in a location other than the service address associated with your MPINGI account, since emergency service will not be properly dispatched.

If you move or intend to use your MPINGI Service away from home for an extended period of time, you must update your new location for 911 to function properly. Call MPINGI Customer Support at 1-888-6-MPINGI to make a change to your home address. Remember, it will take up to 21 days for this change to complete, and you should always maintain an alternate means of accessing emergency service.

What else should I know about Emergency Dialing with MPINGI?
Please refer to the Terms Of Service for other important limitations and considerations of using 911 emergency service.

Can I keep my current phone number if I sign up for MPINGI Service?
Yes, you may keep the existing phone number and ' port ' to your MPINGI phone, as long as you are in the MPINGI Service area, use a Cable modem, and are not affected by any other eligibility limitations. After sign up you will have the opportunity to request the transfer of an existing phone number using your online My MPINGI account.

This process may  take upto four weeks as your existing carrier will have to hand over the number to us. You may find that your carrier may not hand over the number to us unless all your payments are current.

What are the eligibility limitations in porting my number to MPINGI?
Most numbers can be transferred to MPINGI. However, there are some limitations.

• You must sign up and open an active MPINGI account.
• The number you are transferring must be in a MPINGI serviceable area. Out-of-area numbers cannot be transferred.
• If you have DSL on the number, then it cannot be transferred
• If you have a household system (such as an alarm, satellite TV, or TiVo) which uses the number you're requesting to be transferred, then you should not transfer your number as the transfer may disrupt the functionality of the system.
• You must live in the service area of the phone number you are transferring. If the phone number is from a different location, the transfer will not be complete.
• Certain services and limitations associated with your existing telephone service may delay or prohibit completion of the transfer. Examples include, but are not limited to: 1) service through a competitive local exchange carrier 2) distinctive ring 3) shared lines.
• Cellular Numbers can typically be transferred, but your cellular service would be discontinued with your cellular carrier as part of the transfer process.

How long does it take to transfer my current phone number to MPINGI?
Transferring your number may take up to 30 business days from receipt of your online request form using your My MPINGI account. MPINGI must provide sufficient documentation to your existing phone company to authorize and facilitate the transfer, according to the process and timetable determined by your existing phone company. MPINGI will email you, with the target transfer date and follow-up again with confirmation when the transfer is complete.

What happens while my number is being transferred?
While your number is being transferred, MPINGI will assign you a Household Number that you can use for incoming and outgoing calls. Your existing phone number will stay active with your current local and long distance carrier(s). You are responsible for all charges associated with your other phone service account while the transfer is in process. MPINGI will email you with the target transfer date and follow-up again with confirmation when the transfer is complete.

Do I need to call my current local or long distance carrier and cancel my old service?
Please do not cancel your existing service with your current local and/or long distance carrier until you receive notice from MPINGI confirming that the transfer is complete. Once the transfer is complete, please call your original local and/or long distance carrier to ensure that your account has been properly canceled. Please note, canceling these services prior to completion of the transfer will result in a disruption of the transfer.

What happens to my MPINGI numbers after my phone number transfers?
Once the transfer is done, MPINGI will replace your original Household Number with your transferred number, and your original Household Number will automatically become a Signature Number. You will be charged an additional $3.00 per month for any number over the allotment included with your service plan. If you would like to delete your original Household Number, or any other number from your account, please contact Customer Support after the transfer process is complete.

Can I delete a number from my account so I don't have to pay the $3.00 per month for any number over the two included with my plan?
Absolutely, if you would like to delete your original Household Number, or any other number from your account, please contact Customer Support after the transfer process is complete. Please wait until the transfer process is successfully completed before deleting a number, otherwise, this could cause a disruption in your service. There is no charge to delete a number.

If my number can't be transferred, can I still use MPINGI Service?
Absolutely. As long as you live in a MPINGI service area, you can choose a new phone number for use with MPINGI. If you are using DSL, your DSL provider will require you to keep a voice line active with their company. Some MPINGI customers with DSL chose to downgrade their traditional phone service to a low-cost local plan and use MPINGI for the majority of their calling.

How can I browse all your international rates?
Click here to browse all of MPINGI's International Calling Rates by country.

How do I make an International Call from My MPINGI phone?
Make international calls just like always. With MPINGI Service great international rates are automatically included. You don't need to pay an extra fee or sign up for a special international plan.

International dialing with MPINGI works just like traditional phone service. First, dial the international prefix (IDD prefix). This is the code required to dial a call FROM your location TO another country. To call out of the United States, this code is 011. Next, you must dial the country code for the country you are calling. These codes and the international rates can be found on the international rate table. Lastly, dial the city/area code and number associated with the place or person you are trying to reach.

Dialing from the US.: Dial 011 + (country code) + (city/area code) + (number)

How do I enable/disable International Call Blocking?
It's simple. All you need to do is:

• Log into your My MPINGI account
• From your Control Panel select the Call Features tab
• Underneath Out-bound Call Blocking click on Block International Calls and then click on save to enable or disable this feature

Why are international calls placed to cell phones sometimes more expensive than international calls placed to landline phones in the same destination?
In some cases, international calls placed to cell phones are more expensive than calls placed to a landline phone in the same international area because of the associated call termination charges that the cell phone provider charges. Cell phone termination charges vary by country and cell phone provider.

Will I be able to dial 411 for Directory Assistance from my MPINGI number?
Yes. Directory Assistance is available with MPINGI Service. Simply dial 411 or 555-1212 just like always. Two Directory Assistance calls are included with any MPINGI Freedom and America plan each month. Additional calls are just $0.79 each. If you chose the MPINGI Economy Plan, Directory Assistance calls are also $0.79 -$0.99 each.

Can someone place Collect Calls to my MPINGI phone number?
No. Collect Calls cannot be received or placed from your MPINGI phone. Calls from MPINGI to MPINGI free worldwide.

Will my Household phone number be listed in the phone book?
If you choose, your Household Number can be listed in the local phone book at no additional charge. You have the option during the sign-up process when you select your Household Number. MPINGI suggests adding your number to the FCC Do Not Call Registry to prevent any unwanted solicitations.

What is a Signature Number ?
A signature Number is designed for incoming calls. You can choose a Local or AnyWhere Signature Number. A Signature Number works as an additional personal phone number that you can assign to any member of your household or keep for yourself. It comes with its own voicemail box and its own feature settings. It works somewhat like a second line, but does not use or require separate phone equipments in your home. You can add up to a total of 6 signature Numbers. Each additional Signature Number is $4.99 per month.

Can I have my Signature Number listed in the phone book?
Yes, you may choose to have a local Signature Number listed in the local phone book at no additional charge. Many MPINGI customers choose to keep Signature Numbers private, and there is no charge to do so. MPINGI suggests adding your Signature Number to the FCC Do Not Call Registry to prevent any unwanted solicitations.

Can I have my MPINGI Numbers added to the Do Not Call Registry?
Yes, you may add your MPINGI phone numbers to the FCC's Do Not Call Registry. You will need to complete the form yourself, but the process is quick and simple. You can place the number on the Do Not Call Registry by visiting the Federal Communications Commission's (FCC) website, www.fcc.gov/cgb/donotcall/

How do I enable/disable Directory Assistance Call Blocking?
It's simple. All you need to do is:

• Log into your My MPINGI account
• From your Control Panel select the Call Features tab
• Underneath Out-bound Call Blocking click on Block Directory Service Calls (411) and then click on save to enable or disable this feature

I heard that taxes associated with Internet phone service are significantly less than with regular phone service. Is this true?
Presently, Internet phone service is classified as an "interstate enhanced service" that is exempt from state regulation, as well as from state and local fees and taxes that apply to traditional telephone companies. Congress and the Federal Communications Commission (FCC) have initiated proceedings regarding the regulation of Internet phone services, which may affect future tax policies.

What taxes and surcharges will I have to pay for with MPINGI?
Currently there are no taxes, however you are liable to pay a small regulatory and 911 fees of $0.99 each per month.

Will I receive a paper invoice?
No, you will not receive a paper invoice. MPINGI will automatically bill your credit card and send you an email notice that your account had been charged. For account and call detail information, you can view your invoice and your payment history by logging into your My MPINGI account.

When will my credit card be charged?
You will first be charged on the date that your MPINGI equipment is shipped. You will then be charged either monthly or annually based on your monthly usage and plan anniversary.

What payment options are available?
MPINGI accepts Visa, MasterCard, and American Express. You must use a credit card to purchase MPINGI Service. You may also use a debit or check card, as long as it works like a credit card (carries a Visa or MasterCard logo on the front).

What if I want to discontinue my MPINGI Service?
If you choose to discontinue using MPINGI Service, simply notify Customers Support. You are not required to return your equipment in order to terminate your service. However, if you are canceling within the first 30 days of purchase, you qualify for our 30 Day Risk-Free Guarantee.

Please refer to Terms of Service for more details.

If I signed up for the MPINGI Annual Plan, when does my plan anniversary occur?
Your plan anniversary, or renewal date, is typically one year from the start date of your Annual Plan. As a reminder, approximately one month before your plan anniversary, you will see a renewal notice on your My MPINGI account and will receive email notifications prior to being billed.

How do I change the credit card number that I have associated with my MPINGI account?
You can change your billing address information through your My MPINGI account :

• Log into your My MPINGI account
• Click the Edit Billing Information
• Scroll down to the Credit Card Information section and click Change
• Enter in your updated credit card information and click Save

How do I update my billing address information?
You can change your credit card information through your My MPINGI account :

• Log into your My MPINGI account
• Click the Edit Billing Information
• Click the Change button under Billing Address
• Enter  your updated address and click Save

How can I view my most recent invoice online?
Follow these steps to view your most recent invoice online from your My MPINGI account :

• Log into your My MPINGI account
• Click the Account Balance
• Select statements from the menu
• Click the View Invoice Details link under the Current Invoice Summary Section

How can I view previous invoices online?
Follow these steps to view your previous invoices online from your My MPINGI account :

• Log into your My MPINGI account
• Click  the Account Balance
• Select statements from the left hand menu
• Underneath the Previous Invoice Summary section, click on the View Invoice Details link beside the invoice that you would like to see

Can I travel with my MPINGI Service?
One of the great benefits of MPINGI Service is that you can take your number anywhere in the world. Bring your MPINGI equipment with you and connect it anywhere that you get a high-speed connection. You'll be able to make and receive calls as if you were home. Remember, 911 Dialing may not function properly if you are using the service away from home.

What happens to my Emergency Dialing service if I travel or move with my MPINGI equipment?
MPINGI service is portable to any location with broadband Internet access. If you travel, you can take your MPINGI equipment with you and your service will work in any location with broadband Internet access. However, do NOT dial 911 whenever using your MPINGI equipment in a location other than the service address associated with your MPINGI account, since emergency service will not be properly rendered.

If you move or intend to use your MPINGI Service away from home for an extended period of time, you must update your new location in order for 911 to function properly. Call MPINGI Customer Support or change current address in My MPINGI control panel. Remember, it will take up to 30 days for this change to complete, and you should always maintain an alternative means of accessing emergency service.

However, if you move the MPINGI phone outside the continental US, 911 dialing will not work.

Does MPINGI have a referral program?
Yes, MPINGI has a referral program. For every two referrals who signup, you get a month's MPINGI service absolutely free.

What offer is extended to my friend if I make a referral?
The referral offer will periodically change. To find out which offer is available today, log onto the My MPINGI account and choose "Rewards".

My friend bought MPINGI equipment at a retailer. Can I still get referral points?
Unfortunately, retail purchases do not qualify for referral points at this time.

A	B	C	D	E	F	G	H	I	J	K	L	M	N	O	P	Q	R	S	T	U	V	W	X	Y	Z

A
Anonymous Call Rejection
Lets you block calls that are set as anonymous on Caller ID so that they don't ring through to your phone. The anonymous caller will hear a fast busy signal and you no longer have to worry about taking a call from somebody you may not know.
AnyWhere Number
An AnyWhere number is a phone number, or signature number, that you choose in addition to your household number (additional charges may apply depending on the service plan). This number has an area code outside your home location and allows friends and family in another location to contact you as if it were a local call. For example, say your sister lives in Chicago but you live in Baltimore. You can add an Anywhere Number with a Chicago area code and save her the long distance charges!

B
Bandwidth
Bandwidth is the amount of data that can be sent over a communications channel in a fixed period of time. The higher the channel’s bandwidth the more information it can carry. It can be stated in bits per second (bps), kilobits per second (kbps), or megabits per second (mbps). MPINGI states bandwidth in kbps and recommends at least a 100 kbps upstream and downstream for MPINGI service.
Blocking 900/976
All calls to 900, 976 and related phone numbers are automatically blocked for your protection.
Broadband
Broadband is high-speed Internet access that you get through a cable or DSL modem. It has a continuous connection to the Internet at much faster speeds than dial-up. With MPINGI service, high-speed broadband connection is needed.

C
Cable Modem
A cable modem is a device supplied to you by your local cable company that connects you to the Internet. It provides high-speed Internet access.
Caller ID with Name
Lets you view the name and number of each incoming call on your handset's display unit.
Call Logs
Use a simple web interface to see a list of all incoming, outgoing, and missed calls for each of your MPINGI numbers.
Call Return
Retrieve and call the telephone number of your last incoming call by dialing *69.
Call Waiting
Allows you to accept an incoming phone call while you are on the phone. Put the first call on hold while you answer the second call.
Call Waiting ID
Signals another incoming call with the name and number of the person calling.
Click to Call
Automatically place calls directly from your Call Logs or Contacts. Click on the number you wish to dial and the number will automatically be dialed for you. When dialing is completed your phone will ring. Once you pick up the reciever the call will be connected.
Contacts
Keep track of frequently dialed numbers by accessing your Contacts within the MPINGI My MPINGI account. Your Contacts let you quickly find phone numbers and email addresses, sort contacts by category, and operate Click to Call.

D
Directory Assistance
Directory Assistance is available with MPINGI Service. Simply dial the Directory Assistance numbers you've always used. Charge is $.79 per use, unless included with your service plan.
Distinctive Rings
Choose from 4 different ring patterns to assign to any Signature Number (additional phone number). If you have multiple numbers this will indicate which number is being called.
Do Not Disturb
Limit unwanted interruptions by enabling Do Not Disturb. This feature will prevent incoming calls from ringing through. Instead calls will be directed straight to Voicemail. Turn Do Not Disturb on and off by logging onto your My MPINGI account.
DSL
DSL stands for Digital Subscriber Line. It is a technology that provides a high-speed Internet connection over ordinary copper telephone lines.

E
Enhanced 911
The type of Emergency Service provided by MPINGI to all new members.
With Enhanced 911, your call is routed to the Public Safety Answering Point (PSAP) supporting the service address you registered with your account. The emergency operator receives name, address, and originating phone number of the caller. With this service, the caller does not need to verbally give their location to the operator.
While Enhanced 911 is the most advanced form of Emergency Dialing Service available, there are some limitations when it is provided by a VoIP provider as MPINGI. Therefore, you should always have an alternative means of accessing emergency service.

F
Find Me
Allows incoming calls to "find you" at multiple phone numbers, one after another. If you don't answer, the call will move on to the next number. If you don't pick up the phone, the call terminates at Voicemail.

H
Household Number
Your Household Number is a lot like the home telephone number you may use today, and it comes with an optional white pages listing. This will be the number that displays on Caller ID when anyone makes an outbound call from your home.

I
International Call Blocking
Control unwanted per minute costs by blocking international dialing from your My MPINGI account.
Internet Phone Service
Internet Phone Service is a service provided by MPINGI. You can make and receive calls using your high-speed Internet connection, and save up to hundreds of dollars on your home phone service.
Internet Telephony
Also called IP Telephony, Internet Telephony uses the Internet rather than the traditional telephone companies copper wire infrastructure to make and receive phone calls.
IP Telephony
See Internet Telephony.

L
Local Number Portability (LNP)
Local Number Portability (LNP) is the process that enables you to change your telecommunication service provider, but keep your phone number.

N
No Got You!
This is MPINGI's promise to you - a phone bill with no hidden taxes or fees, This means you pay exactly what you expect and not a penny more.

O
Outbound Calling
You will be able to make outbound calls using your MPINGI Service once you hook up your equipment and hear a dial tone. Dial like normal using an Area Code + Number, or just 7 digits within your own area code. You do not need to dial a "1" for long distance calls, but if you dial a "1" out of habit, your call will still go through.
Outbound Caller ID Blocking
Prevent your name and telephone number from appearing on your call recipient's Caller ID display by dialing *67 before the phone number. Must be done on a per-call basis.

P
Power Source
Plugs into a regular home outlet and supplies power to your equipment.

R
Risk-Free Guarantee
Our risk-free, money back guarantee. If you are canceling within the first 30 days of purchase, you qualify for MPINGI's 30 day risk-free guarantee. However, if you purchased your equipment from a retailer and would like a refund for that equipment, you will need to follow that retailer's return/exchange policy. MPINGI will refund your money if you cancel within the first 30 days (international and directory assistance usage is not included).
Router
If you use a router to send broadband data between multiple computers or to enable a wireless card, MPINGI Service will still work. Some MPINGI equipment requires a router to share Internet connections. Check the packaging for system requirements.

S
Signature Number
A Signature Number is an additional personal phone number that you assign to a member of your household. You can set up different calling features for a Signature Number. You can add up to a total of 6 Signature Numbers. Each additional Signature Number not included in your service plan is $4.99 per month.

T
Taxes
MPINGI includes all the associated taxes and surcharges in the Bottom-Line Price℠. All fees and taxes that apply to your service are included in the price of your service plan. Unlike other phone companies that tack on numerous fees and taxes on top of their advertised prices, with MPINGI you pay what you expect, and not a penny more!
Terms and Conditions
MPINGI Terms and Conditions are available for review anytime online. You will need to agree to them in order to complete your order. You will also receive a copy for your records inside your Membership Kit. This agreement may change from time to time and the newest version will always be posted to the Terms of Services online.
Three-Way Calling
Add a third line to any established call and create a three-way conference call.

U
Unlimited Local and Long Distance Calling
The MPINGI All-Inclusive Annual and Monthly  Plans allow you to make unlimited calls to anywhere in the U.S., Puerto Rico and Canada anytime of day.

V
Virtual Phone Number
You can establish a Virtual Phone Number with any area code, and friends, family, or customers, who live in that area, can call you for the price of a local charge. Whether they're across the country or across the globe, your family and friends can call you like you're right next door.
Voicemail
MPINGI Voicemail does so much more for you than an answering machine. Now you can listen to your messages on your phone or through your computer. Receive voicemail alerts instantaneously through your phone, email, cell phone, or even instant messenger.
Voice Over Internet Protocol (VoIP)
VoIP enables the transmission of voice data over the Internet using a voice adapter. By utilizing the power of the Internet, rather than the traditional phone network, MPINGI can deliver more powerful features and greater cost savings.